Shorewall Support

Before Reporting a Problem

"It is easier to post a problem than to use your own brain" -- Weitse Venema

bulletCheck the Troubleshooting Information. There you will find tips to help you solve common problems.
bulletCheck the Errata . It has links to download updated components.
bulletCheck the FAQ. It has solutions to common problems.
bulletCheck the Mailing List Archives.

Problem Reporting Guidelines

bulletWhen reporting a problem, give as much information as you can. Reports that say "I tried XYZ and it didn't work" are not at all helpful.
bulletPlease don't describe your environment and then ask us to send you custom configuration files. We're here to answer your questions but we can't do your job for you.
bulletDo you see any "Shorewall" messages in /var/log/messages when you exercise the function that is giving you problems?
bulletHave you looked at the packet flow with a tool like tcpdump to try to understand what is going on?
bulletHave you tried using the diagnostic capabilities of the application that isn't working? For example, if "ssh" isn't able to connect, using the "-v" option gives you a lot of valuable diagnostic information.
bulletPlease include any of the Shorewall configuration files (especially the /etc/shorewall/hosts file if you have modified that file) that you think are relevant. If an error occurs when you try to "shorewall start", include a trace. 
bulletThe list server limits posts to 120kb so don't post GIFs of your network layout, etc to the Mailing List -- your post will be rejected.

Where to Send your Problem Report or to Ask for Help

PLEASE DON'T EMAIL ME PERSONALLY UNLESS YOU HAVE EXHAUSTED ALL HELP AVAILABLE ON THE MAILING LIST. If you email the list, there are lots of folks who can help you plus the responses are available in the archives to help the next person. -Tom

bulletPost to the Shorewall Users Mailing List. The author regularly monitors this list.
bulletTo Subscribe to the mailing list go to http://www.shorewall.net/mailman/listinfo/shorewall-users .

Mailing List Archives

Prior to 1/1/2002, the Shorewall Users Mailing List was hosted at Sourceforge. The archives from that list may be found at www.geocrawler.com/lists/3/Sourceforge/9327/0/.

The archives from the current mailing List are at http://www.shorewall.net/pipermail/shorewall-users.

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Last Updated 4/19/2002 - Tom Eastep

Copyright © 2001, 2002 Thomas M. Eastep.